Shipping Policy
We strive to deliver your orders promptly and securely. Our team carefully processes and packages each order to ensure items arrive in excellent condition. For ready-to-ship items, we dispatch orders within 1-2 business days upon receipt. However, for custom or handmade items, additional time is needed for production, which may take between 1-2 weeks. In cases of production delays, we will notify you by email to keep you updated on your order’s shipping schedule.
Handling Time
- Standard Orders: Processed and shipped within 1-2 business days, covering packaging and preparation.
- Handmade/Custom Orders: Production time may extend handling to 1-2 weeks. We will inform you if there are any significant delays.
Delivery Time
- Domestic (U.S.): Orders generally arrive within 2-9 business days, depending on the destination.
- Remote Areas: Delivery may vary based on location, but we work to ensure prompt arrival.
- Seasonal & External Delays: During holidays or due to external factors like weather, deliveries may take longer. We’ll notify you of any potential delays.
Order Processing
Upon receiving your order, we will email you a confirmation with the purchase details. Please review this email and contact us immediately if you notice any discrepancies. Orders are processed within 1-2 business days (excluding weekends and holidays). Once shipped, you will receive a shipping confirmation with a tracking number to monitor the status of your shipment.
Standard Shipping
We offer standard shipping on all orders, typically delivering within 5 business days, though this can vary depending on your location. Shipping times are estimates and may be affected by factors outside our control, such as peak seasons or unexpected delays.
U.S. Shipping Rates
- Orders over $23.96: A shipping fee of 25% of the total order value applies.
- Orders $23.96 or below: A flat shipping fee of $5.99 is applied.
Our goal is to offer competitive rates while ensuring secure, reliable delivery of your items.
U.S. Tax Rates
A 12% sales tax is added at checkout for all U.S. orders, ensuring compliance with state and local tax regulations.
Shipment Tracking
Once shipped, you’ll receive an email with your tracking number and a link to track your shipment online, allowing you to stay informed of its progress from our warehouse to your door.
Shipment Delays
If your order hasn’t arrived within 5 business days after receiving your shipping confirmation, please reach out to us with your full name, order number, and any relevant details. Contact us via the information on our Contact Us page; we’re committed to resolving issues promptly to ensure you receive your items as soon as possible.
Contact Information
For questions or concerns about your shipment, feel free to contact our customer service team. We value your business and are here to support you with any inquiries. Thank you for choosing us, and we look forward to serving you!
Frequently Asked Questions
Do you ship internationally? Currently, we ship only within the United States. We apologize to our international customers for the inconvenience.
When will my order ship? Your order is processed within 1-2 business days after confirmation (excluding weekends). Standard shipping typically takes 3-7 business days.
If your order includes multiple items, they may ship as each item is ready, resulting in multiple packages arriving at different times.
What do in-stock, backordered, and handmade mean?
- In-stock: Ready to ship within 1-2 business days. Shipping estimates are on each product page and in your confirmation email.
- High Demand: Popular items that are temporarily out of stock but available for pre-order. Estimated shipping dates appear at checkout, and payment is processed when you place the order.
- Handmade: Custom-crafted for you, handmade items take 3-7 business days to ship. Check the product page for estimated shipping dates.
Where can I find my tracking number? After placing an order, you’ll receive a confirmation email with your order number. A separate email with your tracking number will be sent once your order is shipped. Please allow up to 48 hours for tracking information to update.
Lost package? If there are delivery issues, contact the shipping carrier directly for the quickest resolution. If you’re unable to resolve the issue with them, email us at , and we’ll assist.
Shipping Estimates
Estimated shipping times are based on business days and do not include weekends or holidays. If your order hasn’t arrived within the estimated timeframe, or if you have further questions, please contact us at .